1-3 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I will only use your shipping and billing address, and contact information
Regular orders do not ship with tracking number. We use Canada Post airmail carrier service to ship our packages. It's safe, economic and fast.
If you are willing to track your order please easily upgrade your shipping method at the checkout or contact us before placing your order. Thank you!
Please, in order to make your best choice on sizing, use a measure tape around your waist or hair tie (depending on the product you choose) and size in inches. If you don't have access to a measure tape use a string and have it around your waist or hair tie then place it against a ruler to find the right size that is most fit to you. Thank you!
I post as many accurate pictures and detailed content as possible for each item, therefore please make sure of size and color before you place your order to avoid further extra costs on unwanted exchanges and returns, thank you! :D
Please, note that the items "made to size" are customized for each customer based on their sizing needs, widths or more adjustments. In case of return a 10% restock fee is applied to the refunded value and buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Yes. Surond Studio would love to work with boutiques and retail stores with special needs and tastes, please check out our wholesale listings and if you have any questions please send me a convo via Etsy.